Shipping policy
Shipping Cost & Timing
United States
Standart Delivery - Free (5-10 business days)
Express Delivery - $9.99 (2-5 business days)
Europe & UK
Standart Delivery - Free (7-14 business days)
Express Delivery - $9.99 (2-5 business days)
Canada & Australia
Standart Delivery - Free (7-20 business days)
Express Delivery - $14.99 (2-5 business days)
Other countries
Standart Delivery - Free (14-35 business days)
Express Delivery - $14.99 (2-5 business days)
When Will My Order Ship?
We carefully handcraft all our products within 7 days. Add this time to the total delivery time to calculate when you will receive your item.
Why does it take so long?
That's because all our products are handmade. And after we craft them, we meticulously check every smallest detail to make sure you receive a top quality item. This is a time-consuming but necessary process.
Once we finish working on your item, we pack it up and send it to the post office. Then we share the tracking number with you so that you can follow your parcel.
Order Delays
Sometimes things don't go as planned, and delays happen. They occur rarely and usually are caused by factors that are outside of our control. Should this predicament happen, we ask you to kindly remain patient and understanding.
To eliminate any possibility of a delay, please make sure you enter the correct delivery details. If you have mistakenly filled in the form, don’t hesitate to contact us at sales@auroralingerie.shop. We will solve this issue as soon as we can to ensure you receive your item quickly.
If the delivery time is already up and you still haven't received your package, please contact us at sales@auroralingerie.shop so that we can see what went wrong.
Sometimes we at Aurora Lingerie experience an unusually high demand. If it impacts the manufacturing time, we will surely contact and warn you about possible delays.
Orders from Canada May Experience Delays.
Due to strikes by Canadian Postal Services that happen occasionally, the stated shipping time of 7-21 business days may extend up to 35 business days. Unfortunately, this situation is not under our control, and we can’t make the delivery happen faster.
Duties and Taxes
Shipping to the United States
Shipping within the US is free of sales tax. There are no other taxes or import duties applied to the packages that are shipped within the United States. However, some non-customs related local taxes may be levied, and they’re the responsibility of the customer. Aurora Lingerie takes no responsibility for paying or reporting any additional local taxes.
International Shipping
If you’re ordering from some country other than the US, there might be some import duties you might have to pay. Aurora Lingerie is not responsible for reporting or paying any exclusive or international taxes. All prices on the website, as well as the total cost of your order, do not include any sales tax or customs duties.
The customer is fully responsible for any taxes and duties they might need to pay. Should any local taxes or duties apply to the parcel, the customer will need to pay them to release the package from customs. Once the order is shipped, all duties and taxes become non-refundable. And if the customer returns any items, L'aura does not refund any associated taxes and duties.
What Happens If I Don’t Pay the Tax for My Order?
Import taxes and duties are not applied to every package. But to avoid any misunderstanding, it’s important that you check if there will be any additional payments required by your local services.
Please note, if you decide not to pay import taxes or duties and choose to reject the parcel, Aurora Lingerie refunds only 70% from the cost of your order. The cost of the shipping is not refunded.
Can I Cancel My Order?
Once you’ve placed your order, we receive it immediately to minimize the manufacturing time. Aurora Lingerie will cancel the order free of charge if the customer requests the cancellation within 24 hours after they’ve placed the order. To cancel the order, please contact us at sales@auroralingerie.shop.
We can’t guarantee a successful free cancellation for orders that are placed on a weekend. If you succeed to cancel the order within 24 hours after its placement, you will not be charged. If the costs were already lifted from your credit card, we will fully refund the purchase price.
Aurora Lingerie doesn’t accept cancellations requested over a weekend or after the order was shipped. Then you will have to pay the full amount for the order.